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Store Policy

Effective Date: 11-8-2024

At Pittador Brews, we strive to provide our customers with a seamless, enjoyable shopping experience. Our Store Policy is designed to ensure clarity, fairness, and protection for both our valued customers and our business.

Product Quality and Availability

We are committed to delivering high-quality handcrafted coffees and teas. While we aim to maintain product availability and accuracy, occasionally items may be out of stock. If so, we will promptly notify customers and offer alternatives, including substitutions or cancellations as needed.

Customer Care

At Pittador Brews, we are dedicated to providing excellent customer care. Should you have any questions, concerns, or issues with your order, our customer care team is here to assist you.


You can reach us through:
 

  • Email: sales@pittadorbrews.com

  • Phone: (916) 298-9078

  • Mailing Address:
    Pittador Brews
    P.O. Box 679
    801 M St.
    Rio Linda, CA 95673


We aim to respond to inquiries within 2 business days. Your satisfaction is important to us, and we will do our best to address any concerns you may have.

Privacy & Safety

We take your privacy and security seriously. At Pittador Brews, we collect only the information necessary to complete your purchase and provide the best service.
 

  • Data Protection: All customer information, including personal and payment details, is securely stored using industry-standard encryption. We do not sell your personal information to third parties.
     

  • Cookies: Our websites use cookies to enhance your shopping experience and analyze website traffic. You can adjust your browser settings to manage cookies, but this may affect website functionality.
     

  • Security: Our website is protected by SSL (Secure Socket Layer) technology to ensure that your sensitive data is encrypted during transactions. We use secure payment gateways for all financial transactions.
     

For detailed information about how we handle your personal data, please refer to our full Privacy Policy.

Orders and Payments

All orders are processed promptly, and payment is required at the time of purchase. Once your order is confirmed, you will receive an email notification with your order details.

Payment Methods

- Credit / Debit Cards
- PAYPAL
- Offline Payments

 

Pittador Brews accepts several convenient payment methods for your purchase:
 

  • Credit / Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Payments are securely processed through our trusted payment gateway.
     

  • PayPal: For added convenience, we accept payments through PayPal. You can pay directly through your PayPal account or via credit/debit cards linked to your PayPal account.
     

  • Offline Payments: For customers who prefer to pay offline, we offer offline payment methods. Please contact us at sales@pittadorbrews.com to arrange payment via checks or money orders. Once payment is received, your order will be processed.
     

Payment Methods

1. Product Quality and Availability

 

We are committed to delivering high-quality handcrafted coffees and teas to all our customers. Our products are sourced with care, and we aim to maintain accuracy in our inventory and product descriptions. However, due to high demand or unforeseen circumstances, certain products may be temporarily unavailable. If this occurs, we will notify customers promptly and offer alternatives.
 

 

2. Orders and Payments

 

All orders placed through our websites, https://www.pittadorbrews.shop/ and https://www.pittadorbrews.com/, are subject to availability and confirmation of the order details.  All orders are processed promptly, and payment is required at the time of purchase. Once your order is confirmed, you will receive an email notification with your order details. Payment is required at the time of purchase, and we accept a range of payment methods, including credit/debit cards and other secure online payment options. Once your order is confirmed, you will receive an email notification with your order details.

 

3. Shipping and Delivery

 

We offer fast and reliable shipping through reputable carriers to ensure your products arrive in excellent condition. Shipping fees are calculated at checkout, and delivery times depend on your location and selected shipping method.

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Please ensure that the shipping address provided is correct. We are not responsible for orders that are delayed or lost due to incorrect address information provided by the customer. 
 

 

4. No Refunds, All Sales Are Final

 

Please note that all sales are final. We do not offer refunds, exchanges, or cancellations for any orders. We encourage you to review your order carefully before completing the purchase. If there is a mistake with your order or a product issue, please contact us at sales@pittadorbrews.com within 7 days of receiving your order. We will do our best to resolve any concerns, but we do not offer a refund or exchange.
 

 

5. Privacy and Data Protection

 

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information. Rest assured that we do not sell your data to third parties. We take appropriate measures to safeguard your personal and payment information during your shopping experience with us.
 

 

6. Customer Communications

 

By placing an order, you consent to receiving communication from Pittador Brews via email, phone, text, or mail related to your order, promotions, and updates. You can unsubscribe or opt-out of marketing communications at any time by following the instructions provided in each communication.
 

 

7. Security

 

We employ industry-standard security protocols to protect your information during transactions and browsing. Our websites are secured with encryption technologies to safeguard your personal and payment details. However, please note that no transmission over the internet can be guaranteed 100% secure, and while we strive to protect your data, we cannot guarantee its absolute security.
 

 

8. Damaged or Defective Products

 

If your product arrives damaged or defective, please contact us within 7 days of receiving the item for a replacement. We may ask for photographic evidence to assist in the claim. If an item is damaged, we will send a replacement, but no refunds will be provided.
 

 

9. Customer Support

 

Our goal is to provide excellent customer service. If you have any questions or concerns, please reach out to us at:

 

Pittador Brews
P.O. Box 679
801 M St.
Rio Linda, CA 95673
Email: sales@pittadorbrews.com
Phone: (916) 298-9078


We are here to assist you and ensure you have the best experience possible!

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10. No Refunds, All Sales Are Final

 

All sales are final. We do not offer refunds, exchanges, or cancellations for any orders. If there is an issue with your order (such as a damaged or defective product), please contact us within 7 days of receipt, and we will work with you to resolve the matter, offering a replacement but no refund.

 

 

10. Changes to This Policy

 

We reserve the right to update or modify this Store Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any changes.

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10. Changes to This Policy

 

We reserve the right to update or modify this Store Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any changes.

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Thank you for choosing Pittador Brews!
We appreciate your business and look forward to providing you with high-quality beverages and exceptional service.

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